Contact Center & Call Center Outsourcing Services | Infinity Contact

• Business Solutions
• Customer Lifecycle Management
• Customer Acquisition
• Customer Retention
• Customer Care
• Direct Response
• Live Chat
• Data/Analytics

Clients consistently rely on Business Solutions from Infinity Contact to:

• Increase incremental revenue
• Enhance lead conversion
• Increase cross- and up-selling conversion
• Educate prospects
• Expand to new markets
• Launch new products/services
• Evaluate the scalability and profitability of pilot programs

Expand Your B2B Footprint

Looking to expand the reach of your sales force? Discover the many benefits other companies have realized with Infinity Contact acting as a seamless extension of your sales force.

From transactional outsourced sales to complex multi-step sales processes, Infinity Contact understands how to nurture business relationships and convert B2B prospects into lifelong customers. Through defined targeting, robust analytics, rigorous performance monitoring, and continuous improvement strategies, we help you achieve desired growth and profitability objectives.

Infinity Contact has the expertise to influence gatekeepers and reach management-level executives. Our certified professionals have the consultative sales skills to engage decision-makers in meaningful conversations relative to their unique priorities, challenges, and objectives.

Pilot Programs

Expanding revenue sometimes requires evaluating the effectiveness of new campaigns using pilots. This incubation period provides the opportunity to:

• Refine and maximize program variables including scripting, offers, data analysis and segmentation to pinpoint the best combination for maximum ROI results
• Establish actual metrics to collaboratively develop a performance based pricing model to apply post-pilot
• Seamlessly expand the program post-pilot

Business Solutions

While not all encompassing, here are highlights of our business solution capabilities:

Outsourced Sales—From simple transactional sales to multi-step complex sales cycles, Infinity Contact can complete the B2B sales cycle on your behalf -- identifying, qualifying, and nurturing prospects and then closing the sale.

Cross and Up-Sell—based on past purchase behaviors and patterns, augmented with additional insight, Infinity Contact will customize a solution to generate greater incremental revenue while capturing valuable customer information.

Appointment Setting and Lead Generation—Increase the conversion rate and overall effectiveness of your sales team with highly qualified and actionable leads generated by Infinity Contact. Your team can focus on enhancing relationships and we will cut through the clutter to evaluate prospect interest.

Customer Retention—Infinity Contact will proactively identify at-risk customers, address concerns and nurture the relationship through targeted offers and specific communication sequences.

Account Management—B2B Account Management will keep you in the forefront of your customer’s minds to cultivate profitable, long-term customer connections.

Free Trial Conversion—Uncover all opportunities to acquire new customers by converting those who try your services into loyal lifelong customers while gathering invaluable insight about the voice of the customer and their perceptions about your offerings.

Click-to-call/Live Chat—Address your current and potential customer questions at the most critical points during the sales process while also enhancing your credibility using Infinity Contact’s real-time assistance programs.

Sales Support—Focus your sales and customer service teams on more complex opportunities and interactions. Our team can support lower value, underserved customer tiers, and facilitate your routine sales functions.