Automotive Industry
Leading Outsourced Automotive Contact Center
Whether it's selling direct to dealers through B2B programs or conducting customer win-back campaigns, guiding automotive clients with a firm understanding of the automotive customer lifecycle is a leading specialty of Infinity Contact. We have helped automotive clients Get Customers and Keep Customers since our foundation in 1996.
Automotive Experience at All Levels
Infinity Contact has designed and implemented integrated automotive contact programs at all levels in the industry. This includes supporting programs at all levels (tier 1, 2, and 3) along with successfully implementing programs at the OEM level.
Driving Results
Infinity Contact has pioneered automotive contact methodologies that leverage the most relevant combination of contact, analytics, technology and data to maximize client results. Our programs are designed to expand business, build loyalty and to maximize your ROI.
Automotive Capabilities
Customer Acquisition
- Direct to dealer sales
- Conquest campaigns
- Cross-sell and Up-sell
- Appointment Setting
- OEM enrollment
Sales and Service
- Unsold showroom prospect
- Unsold phone/Internet prospect
- Lease renewal
- High mileage in service
- Service reminder/appointment
- Prepaid maintenance reminder
- Declined service
- Recommended service
- Missed maintenance
Retention
- Call Overflow/Backstopping
- Customer product training
- Lifecycle loyalty programs
- CSI/SSI
- Lost service customer
Data Management/Support
- CRM support and maintenance
- List purchases
- Data polls
- Data appends and cleaning
- Audience segmentation
- Analytics
- Campaign development
Contact Us Today!
We know how to help you effectively acquire, grow and retain lifelong customers.