Healthcare
Building Healthy Customer Relationships
The role of an outsourced contact center in the healthcare industry has become increasingly important in controlling costs, creating operational efficiencies, and enhancing patient-provider relationships. There is perhaps no other field that requires the sensitivity, professionalism and warmth than healthcare.
Creating Exceptional Experiences
Through evolving regulations and thinning budgets, healthcare companies must make delivering exceptional and timely customer service a priority. Patients want access to accurate information regardless of channel or time-of-day so they can make educated decisions. Infinity Contact delivers contact solutions with empathy and sensitivity to specific to customer life stage needs.
Personalized Engagement
Infinity Contact can develop integrated healthcare outsourcing solutions that touch the healthcare consumer one-on-one, providing personalized information and building positive relationships with patients.
Stay Compliant
Rest assured that Infinity Contact is compliant with all HIPAA and other state and federal agency mandates, as well as voluntary guidelines and performance standards adopted by your organization.
Healthcare Capabilities
Infinity Contact’s customer acquisition, customer care and lifecycle management solutions are designed for the unique needs of both provider and member networks. Infinity Contact has provided our healthcare partners services including:
Patient Satisfaction Surveys: Respond to your patient's thoughts, opinions and concerns gathered during patient satisfaction surveys. Patient satisfaction surveys can help you better manage your patient relationships, build referral relationships and pave the way to profitable growth. Infinity Contact can help you gather, analyze and measure patient responses so you can better serve your patient base, increase loyalty and positive word-of-mouth recommendations
Lifecycle Model: Develop an integrated communication program based on research for patients to recognize significant milestones in their lives and build loyalty
Appointment Setting: Schedule new and follow-up patient appointments
Physician referral service: Available for patients and for physician consults
Customer Acquisition
- Inside Sales
- Cross-Sell/Up-Sell
- Lead Generation
- Case Coordination Assistance
Customer Retention
- Satisfaction Surveys
- Customer Support
- Reminder Series
- Loyalty Programs
- Click-to-call/Chat
Data Management and Support
- CRM
- Data appends and cleaning
- Analytics
- Web conferencing