Utilities & Energy
Driving Long Term Success
Establishing and growing customer relationships in the utility industry requires a creative approach to both marketing and customer support. Infinity Contact can help with a variety of integrated contact programs designed to Get Customers and Keep Customers.
Infinity Contact’s customer service outsourcing solutions will increase the “power” of your business. Balancing your customer’s needs allows internal goals and expectations to soar with our outsourcing solutions…all while generating cost-savings for your bottom line.
A Seamless Extension
Being there for your business customers when they need you is the key to maintaining a long-term relationship. Infinity Contact can operate as a seamless extension of your business, providing critical support during outages, when repairs are needed or as the voice that answers their most pressing customer service questions. Our solutions dramatically contribute to more positive customer interactions.
Utility/Energy Capabilities
Whether you’re an investor-owned utility, energy marketer, gas and heating oil provider or service provider, Infinity Contact can customize a relevant solution for your business.
Customer Inside Sales Acquisition
- Outbound Telesales
- Inbound Lead Conversion
- Direct Marketing Response
- Order Management/Fulfillment
- Database Integration and Development
- Partner Marketing
- Click-to-call/Live Chat
Customer Retention
- Customer Lifecycle Touch Programs
- Satisfaction Surveys
- Customer Scoring
- List Segmentation
- Customer Loyalty Programs
- Win Back Programs
- Comprehensive Tracking and Reporting
- Customer Care
- Click-to-Call/Live Chat
Data Managment and Support
- CRM
- Data Appends and Cleaning
- Sales Support
- Segmentation
- Analytics