Live Chat
Enhance Credibility and Conversion Rate
The saying that you only have one chance to make a first impression rings true about the online experience. In fact, research found that 65% of visitors wouldn’t return to a Web site that doesn’t deliver a satisfactory experience.
Live chat is quickly becoming a must-have capability for Web sites in order to reduce shopping cart abandonment rates, enhance credibility, and increase online conversions. In fact, 88% of customers who used live chat and/or click-to-talk methods stated they would have otherwise given up on their orders without help from an agent.
Live Chat Benefits
Chat provides a modern, budget-wise channel for you to engage your customers more quickly and efficiently than other traditional communication methods during all stages of the customer lifecycle. This allows you to reap measurable benefits including:
- Improved customer satisfaction through faster, personalized responses
- Increased productivity through concurrent transaction handling
- Increased customer acquisition
- Reduced shopping cart abandonments
- Increased conversion rates
- Increased present and lifetime value of customers
- Accelerated sales cycles
- Optimized Web site and live sales approaches
- Reduced operating costs resulting from deflecting calls to lower cost channels
Chat Implementation
Simply rolling out a chat solution won’t generate measureable ROI; you need a highly skilled and trained workforce behind it. Infinity Contact’s live chat solution is fully customizable and can be integrated in any combination with our other solutions to handle every point of customer contact. The result? You realize unparalleled levels of success.