Contact Center & Call Center Outsourcing Services | Infinity Contact

Infinity Contact to Present at 2010 ATA National Conference

Cedar Rapids, IA – August 9, 2010—Infinity Contact, a company focused on helping clients Get Customers and Keep Customers, announced today that Stephen G. Griggs, President/Owner, and Ed McGuiggan, VP Global eCommerce at Nuance Communications, will co-present at the ATA National Conference in Orlando. The session on September 13, 2010, titled “How to Best Leverage B2B Tools and Processes”, will outline best practices on how to seamlessly integrate inside sales to increase customer lifetime value.

Attendees at the session will get a detailed look at a proven five step methodology used to develop the Nuance Communication inside sales program. The discussion will also include practical recommendations on how to launch and continually refine a contact program to maximize acquisition and retention results.

“Inside sales is an effective channel to get and keep customers in a scalable manner,” said Stephen Griggs. “Maximizing client results requires going beyond simply providing “call services”. It entails applying a proven B2B methodology incorporating state-of-the-art analytics, technology, contact methods and robust data."

About Infinity Contact
Since inception in 1996, Infinity Contact has focused on providing the best quality customer contact and related data management services on a national basis. Infinity Contact specializes in combining the most relevant and current contact tools and data management technology required to maximize customer-specific results. Infinity Contact is a sales enhancement partner that focuses 100% of its energy and expertise on one thing–creating lasting, integrated relationships with the select group of clients it serves.

www.infinitycontact.com

Media Contact:
Jodi Palmer
Marketing Manager
Infinity Contact
jpalmer@infinitycontact.com
(319) 378-1400